Subject: Incomplete item delivered: Ticket id - 1438666 Order Date: 8/29/2020 Delivery Date: 8/30/2020 Order ID: 9600102408
From: Manish Kumar <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 1 Oct 2020 22:49:12 -0700 (MST)

Hi Team, 

Please note that the customer has confirmed the issue has still not been resolved yet and we are not getting any response on the child tickets. 

Problem Statement: The customer has reported to us that he has received an incomplete item (162030111 - - Juniors Lucas Seamless Swing) 

Ticket id - 1438666 
Order Date: 8/29/2020 
Delivery Date: 8/30/2020 
Order ID: 9600102408 
Tracking ID: 1000007738333 

Item name: 162030111 - - Juniors Lucas Seamless Swing 
Item cost: AED 579.00 

Assistance Required: We request you to please see the attachment and arrange the missing item or arrange a refund for this item. 

Kindly look into the issue and suggest the next step to be followed up. 

Regards, 
Manish