Subject: Refund Issue #7677500043
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 1 Oct 2020 09:42:52 -0700 (MST)

Hi Team, 

With reference to order # 7677500043 

Customer is reporting that he has not received the refund of the order since 6 months. We have checked hybris and there is no RMA but there is a bank transfer ticket (03124540). 
Kindly help us to close the case on priority as customer is too disappointed from our service. 

Thank you for your help. 

Regards, 
Fauzan