Subject: Re: LSM Quality report (1st Oct 2020)
From: Saurabh Dadu <[email-masked]>
To: mustehsan.siddiqui <[email-masked]>, Mohd Imran <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Akshay Berry <[email-masked]>, Malik Ismail <[email-masked]>, mohammad.quamar <[email-masked]>, "Mahmoud Emadeldin Mahmoud Elsayed" <[email-masked]>, Mohamed Nagy <[email-masked]>, Mohamed Mahmoud <[email-masked]>
Date: Thu, 1 Oct 2020 13:32:20 +0000

Addressing it right away.

Saurabh Dadu
LiveSalesman
India: +91 120 4332621 x 17
US: 1 240 949 2437
Cell: +91 9810175203
________________________________
From: Mustehsan Siddiqui <[email-masked]>
Sent: 01 October 2020 6:59 PM
To: Mohd Imran <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Saurabh Dadu <[email-masked]>
Cc: Jessie Caparas <[email-masked]>; Akshay Berry <[email-masked]>; Malik Ismail <[email-masked]>; mohammad.quamar <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Mohamed Nagy <[email-masked]>; Mohamed Mahmoud <[email-masked]>
Subject: Re: LSM Quality report (1st Oct 2020)

+ @Saurabh Dadu<mailto:[email-masked]>

Regards,

Mustehsan Siddiqui

From: Mohd Imran <[email-masked]>
Date: Thursday, 1 October 2020 at 5:25 PM
To: "seeta.seeta" <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>, Jessie Caparas <[email-masked]>, Akshay Berry <[email-masked]>, Malik Ismail <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>, Mohamed Nagy <[email-masked]>, Mohamed Mahmoud <[email-masked]>
Subject: RE: LSM Quality report (1st Oct 2020)

+@Mohammad Shababe Quamar<mailto:[email-masked]>

From: Mohd Imran
Sent: Thursday, October 1, 2020 5:25 PM
To: seeta.seeta <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>; Jessie Caparas <[email-masked]>; Akshay Berry <[email-masked]>; Malik Ismail <[email-masked]>; Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]>; Mohamed Nagy <[email-masked]>; Mohamed Mahmoud <[email-masked]>
Subject: LSM Quality report (1st Oct 2020)

Hi Team,

Please find below quality scores as per today’s calibration and some points which we discussed on call and need to work upon.

  *   Process score is way below from our benchmark which is of 85%.
  *   Highlighted in red 83% of our team is below the benchmark scores.
  *   Audit count is also very less for some of the agents.
  *   We need to focus more on the bottom quartile.
  *   Please have a one to one session with all below benchmark agents and share inputs with them in order to enhance their score.
  *   More Chats and Social media audits need to be done.
  *   Only ticket id need to be written on audit report, no need to mention email address.
  *   In case wherein customer is asking for order status, we need to mention tracking process as well in order to eradicate scope of repeat interactions on all mode of interactions.

Attaching raw file as well.

Please reach out to us in case of any clarification and help.

Agent name

Count of audits

Email Score

Nikhil Bishnoi

7

98%

Shivani Rani

10

94%

Nitesh Singh

10

93%

Haedar Mohammad

10

85%

MD Ataullah

10

84%

MD Shafeeque

10

82%

Ebrahim Qasem

8

80%

Abdulqader Ahmed

10

80%

Hemyar Nasser

8

78%

Algaili Ahmed

10

77%

Abhishek Sisodia

6

77%

Abhishek Bargaonkar

10

74%

Ali Atef

8

71%

MD Tawfik

10

70%

Manish Kumar

10

69%

Ala hamood

4

68%

Rehan Khan

10

67%

Asjad Hussain

8

67%

Apoorv Joshi

8

59%

Hafizullah

8

56%

Ammar Asif

12

52%

Ezzaldeen Mahyoub

8

52%

Nikhil Bisnoi

2

50%

Grand Total

197

74%

Regards,

Mohd. Imran

Customer Support WEB TEAM.

Landmark Tower, Dubai

+971-45172116

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