Subject: RE: Wrong item delivered for the second time / 9602513114
From: Akshay Berry <[email-masked]>
To: Anushka Madakkuni <[email-masked]>, Nazneen Shameem <[email-masked]>, Varun Sharma <[email-masked]>, Splash Pullout <[email-masked]>, Manbahadur Rana <[email-masked]>, Saravana Ganapathy <[email-masked]>, Vignesh Ulaganathan <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Aji Chacko <[email-masked]>, "Avinash Kumar (Iconic)" <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Rehan Khan <[email-masked]>, Escalations Dxbteam <[email-masked]>, Jessie Caparas <[email-masked]>
Date: Thu, 1 Oct 2020 12:56:26 +0000

Thank you @Anushka Madakkuni<mailto:[email-masked]>.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Anushka Madakkuni <[email-masked]>
Sent: Thursday, October 1, 2020 3:21 PM
To: Akshay Berry <[email-masked]>; Nazneen Shameem <[email-masked]>; Varun Sharma <[email-masked]>; Splash Pullout <[email-masked]>; Manbahadur Rana <[email-masked]>; Saravana Ganapathy <[email-masked]>; Vignesh Ulaganathan <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Aji Chacko <[email-masked]>; Avinash Kumar (Iconic) <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Rehan Khan <[email-masked]>; Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]>
Subject: RE: Wrong item delivered for the second time / 9602513114

Hi @Akshay Berry<mailto:[email-masked]>

Yes. You can ask the customer to re order the product.

White Shorts: 1905977
Link: https://www.splashfashions.com/ae/en/Men/Clothing/Bottoms/Shorts/SPLASH-CR7-Denim-Shorts-with-Pocket-Detail/p/1905977<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.splashfashions.com%2Fae%2Fen%2FMen%2FClothing%2FBottoms%2FShorts%2FSPLASH-CR7-Denim-Shorts-with-Pocket-Detail%2Fp%2F1905977&data=02%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Ca1ff70ac9c774ff11fc808d865fc174b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637371480701406451&sdata=SwBUTlb7ja3%2ByRzccBM45fHIor%2BaqKSbr0SitiVDnwE%3D&reserved=0>

Blue Shorts:  1905978
Link: https://www.splashfashions.com/ae/en/Men/Clothing/Bottoms/Shorts/SPLASH-CR7-Denim-Shorts-with-Pocket-Detail/p/1905978<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.splashfashions.com%2Fae%2Fen%2FMen%2FClothing%2FBottoms%2FShorts%2FSPLASH-CR7-Denim-Shorts-with-Pocket-Detail%2Fp%2F1905978&data=02%7C01%7CAkshay.Berry1%40landmarkgroup.com%7Ca1ff70ac9c774ff11fc808d865fc174b%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637371480701416445&sdata=Xk7GwdErI4R%2Fvh%2FbDkDC2s2Oaax8VZAj3FaoNLu5Lmo%3D&reserved=0>

Best
Anushka

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 1, 2020 3:18 PM
To: Nazneen Shameem <[email-masked]<mailto:[email-masked]>>; Varun Sharma <[email-masked]<mailto:[email-masked]>>; Anushka Madakkuni <[email-masked]<mailto:[email-masked]>>; Splash Pullout <[email-masked]<mailto:[email-masked]>>; Manbahadur Rana <[email-masked]<mailto:[email-masked]>>; Saravana Ganapathy <[email-masked]<mailto:[email-masked]>>; Vignesh Ulaganathan <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Aji Chacko <[email-masked]<mailto:[email-masked]>>; Avinash Kumar (Iconic) <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Rehan Khan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Wrong item delivered for the second time / 9602513114

Hi @Nazneen Shameem<mailto:[email-masked]>,

Any update if the changes are reflection on the site now so we can inform the customer to place a new order for the same item?

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Nazneen Shameem <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 27, 2020 5:19 PM
To: Varun Sharma <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Anushka Madakkuni <[email-masked]<mailto:[email-masked]>>; Splash Pullout <[email-masked]<mailto:[email-masked]>>; Manbahadur Rana <[email-masked]<mailto:[email-masked]>>; Saravana Ganapathy <[email-masked]<mailto:[email-masked]>>; Vignesh Ulaganathan <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Aji Chacko <[email-masked]<mailto:[email-masked]>>; Avinash Kumar (Iconic) <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Rehan Khan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: Re: Wrong item delivered for the second time / 9602513114

Hi,

Yes, the Images have been swapped correctly and pushed live. I would keep you notified once the changes reflect on the production site.

Thanks and Regards,

Nazneen Shameem
Content Management Coordinator

Web Team | Landmark Group

________________________________
From: Varun Sharma <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 27, 2020 4:50 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Anushka Madakkuni <[email-masked]<mailto:[email-masked]>>; Splash Pullout <[email-masked]<mailto:[email-masked]>>; Manbahadur Rana <[email-masked]<mailto:[email-masked]>>; Saravana Ganapathy <[email-masked]<mailto:[email-masked]>>; Vignesh Ulaganathan <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Aji Chacko <[email-masked]<mailto:[email-masked]>>; Nazneen Shameem <[email-masked]<mailto:[email-masked]>>; Avinash Kumar (Iconic) <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Rehan Khan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Wrong item delivered for the second time / 9602513114

Customer can order the right product, if @Nazneen Shameem<mailto:[email-masked]> or @Anushka Madakkuni<mailto:[email-masked]> can confirm if images are swapped.

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 27, 2020 4:44 PM
To: Varun Sharma <[email-masked]<mailto:[email-masked]>>; Anushka Madakkuni <[email-masked]<mailto:[email-masked]>>; Splash Pullout <[email-masked]<mailto:[email-masked]>>; Manbahadur Rana <[email-masked]<mailto:[email-masked]>>; Saravana Ganapathy <[email-masked]<mailto:[email-masked]>>; Vignesh Ulaganathan <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Aji Chacko <[email-masked]<mailto:[email-masked]>>; Nazneen Shameem <[email-masked]<mailto:[email-masked]>>; Avinash Kumar (Iconic) <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Rehan Khan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Wrong item delivered for the second time / 9602513114

Hi Varun / Avinash,

What can we advise the customer in the meantime as he is insisting to get the item what he ordered for and at the same price.

Regards,

Akshay Berry

Email: [email-masked]<mailto:[email-masked]>

T: +971 4 5172125

From: Varun Sharma <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, September 24, 2020 5:35 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Anushka Madakkuni <[email-masked]<mailto:[email-masked]>>; Splash Pullout <[email-masked]<mailto:[email-masked]>>; Manbahadur Rana <[email-masked]<mailto:[email-masked]>>; Saravana Ganapathy <[email-masked]<mailto:[email-masked]>>; Vignesh Ulaganathan <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Aji Chacko <[email-masked]<mailto:[email-masked]>>; Nazneen Shameem <[email-masked]<mailto:[email-masked]>>; Avinash Kumar (Iconic) <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Rehan Khan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Wrong item delivered for the second time / 9602513114

@Anushka Madakkuni<mailto:[email-masked]>/@Nazneen Shameem<mailto:[email-masked]>- are the images swapped?

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, September 24, 2020 5:25 PM
To: Anushka Madakkuni <[email-masked]<mailto:[email-masked]>>; Splash Pullout <[email-masked]<mailto:[email-masked]>>; Manbahadur Rana <[email-masked]<mailto:[email-masked]>>; Saravana Ganapathy <[email-masked]<mailto:[email-masked]>>; Vignesh Ulaganathan <[email-masked]<mailto:[email-masked]>>; Varun Sharma <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Aji Chacko <[email-masked]<mailto:[email-masked]>>; Nazneen Shameem <[email-masked]<mailto:[email-masked]>>; Avinash Kumar (Iconic) <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Rehan Khan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Wrong item delivered for the second time / 9602513114

@Avinash Kumar (Iconic)<mailto:[email-masked]> kindly advise as the customer is insisting to get the correct item what he ordered for.

Please suggest if he can visit any store to collect the same item.

Regards,

Akshay Berry

Email: [email-masked]<mailto:[email-masked]>

T: +971 4 5172125

From: Anushka Madakkuni <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 23, 2020 2:12 PM
To: Splash Pullout <[email-masked]<mailto:[email-masked]>>; Manbahadur Rana <[email-masked]<mailto:[email-masked]>>; Saravana Ganapathy <[email-masked]<mailto:[email-masked]>>; Vignesh Ulaganathan <[email-masked]<mailto:[email-masked]>>; Varun Sharma <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Aji Chacko <[email-masked]<mailto:[email-masked]>>; Nazneen Shameem <[email-masked]<mailto:[email-masked]>>; Avinash Kumar (Iconic) <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Rehan Khan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Wrong item delivered for the second time / 9602513114

Hi Varun,

Seems like an issue from supplier or wrong data fed on the system while PO creation. As of now I will ask the content team to swap the images align it with stock

Hi @Nazneen Shameem<mailto:[email-masked]>

Please help in swapping the images & color for below 2 styles

EAN1: 6292365402177 Correct Color: Blue

EAN 2: 6292365402122 Correct Color: White

Kindly confirm once done

Looping @Avinash Kumar (Iconic)<mailto:[email-masked]> to check and resolve customer issue

Best

Anushka

From: Splash Pullout <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 23, 2020 12:59 PM
To: Anushka Madakkuni <[email-masked]<mailto:[email-masked]>>; Manbahadur Rana <[email-masked]<mailto:[email-masked]>>; Saravana Ganapathy <[email-masked]<mailto:[email-masked]>>; Vignesh Ulaganathan <[email-masked]<mailto:[email-masked]>>; Varun Sharma <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Aji Chacko <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Rehan Khan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Wrong item delivered for the second time / 9602513114

Dear Anushka,

Pls see the below details.

VPN: 1905978 SS19S002

VPN: 1905977 SS19S002

White Shorts:

PHYSICAL COLOR

Blue Shorts:

PHYSICAL COLOR

161601822

BLUE COLOR

161601816

white color

161601823

NOT AVAILABLE STOCK

161601817

white color

161601824

NOT AVAILABLE STOCK

161601818

white color

161601825

NOT AVAILABLE STOCK

161601819

white color

161601826

BLUE COLOR

161601820

white color

161601827

NOT AVAILABLE STOCK

161601821

white color

Pls see the below tag snap shot with color-

Regards,

Man Rana

From: Anushka Madakkuni
Sent: 22 September, 2020 3:58 PM
To: Manbahadur Rana <[email-masked]<mailto:[email-masked]>>; Saravana Ganapathy <[email-masked]<mailto:[email-masked]>>; Vignesh Ulaganathan <[email-masked]<mailto:[email-masked]>>; Varun Sharma <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Aji Chacko <[email-masked]<mailto:[email-masked]>>; Splash Pullout <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Rehan Khan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Wrong item delivered for the second time / 9602513114

Hi @Manbahadur Rana<mailto:[email-masked]>

As per ER 161601820 belongs to blue shorts and 161601826 is White shorts which is matching with the website images

Please provide the product and tag images of other available sizes as well to make sure we have received correct stock from supplier

VPN: 1905978 SS19S002

White Shorts:

161601822

161601823

161601824

161601825

161601826

161601827

VPN: 1905977 SS19S002

Blue Shorts:

161601816

161601817

161601818

161601819

161601820

161601821

Best

Anushka

From: Manbahadur Rana <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 22, 2020 3:10 PM
To: Saravana Ganapathy <[email-masked]<mailto:[email-masked]>>; Vignesh Ulaganathan <[email-masked]<mailto:[email-masked]>>; Anushka Madakkuni <[email-masked]<mailto:[email-masked]>>; Varun Sharma <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Aji Chacko <[email-masked]<mailto:[email-masked]>>; Splash Pullout <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Rehan Khan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Wrong item delivered for the second time / 9602513114

Dear All,

Pls be informed that there is image wrong in the website against the ordered item.

Pls see the below physical image details for both styles.

Website image Item- 161601820

Physical stock

Website image itemcode - 161601826

Physical stock

Thanks & Regrds

Rajan

Mo. 0569948139

DWC Warehouse

From: Saravana Ganapathy <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 22, 2020 2:05 PM
To: Vignesh Ulaganathan <[email-masked]<mailto:[email-masked]>>; Anushka Madakkuni <[email-masked]<mailto:[email-masked]>>; Varun Sharma <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Aji Chacko <[email-masked]<mailto:[email-masked]>>; Splash Pullout <[email-masked]<mailto:[email-masked]>>; Manbahadur Rana <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Rehan Khan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Wrong item delivered for the second time / 9602513114

Dear Rajan,

Pls share the below products images asap.

Regards

G.Saravana

UAE RDC Warehouse - Non Home

Jebel Ali - Dubai

Telephone - 04 8094430

Mobile - 050 4782439

From: Vignesh Ulaganathan <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 22, 2020 1:59 PM
To: Anushka Madakkuni <[email-masked]<mailto:[email-masked]>>; Varun Sharma <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Aji Chacko <[email-masked]<mailto:[email-masked]>>; Saravana Ganapathy <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Rehan Khan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Wrong item delivered for the second time / 9602513114

+ @Saravana Ganapathy<mailto:[email-masked]>

Please help sharing the product images for the below 2 products,

BC: 1905977 SS19S002

EAN :6292365402139

SKU: 161601820

Season: SP-G -U19

BC: 1905978 SS19S002

EAN:  6292365402191

SKU: 161601826

Season: SP-G -U19

Regards,

Vignesh U

From: Anushka Madakkuni <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 22, 2020 1:40 PM
To: Varun Sharma <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Vignesh Ulaganathan <[email-masked]<mailto:[email-masked]>>; Aji Chacko <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Rehan Khan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Wrong item delivered for the second time / 9602513114

Hi @Aji<mailto:[email-masked]>,

As discussed, please provide the images asap

Best

Anushka

From: Varun Sharma <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 22, 2020 11:17 AM
To: Anushka Madakkuni <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Vignesh Ulaganathan <[email-masked]<mailto:[email-masked]>>; Aji Chacko <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Rehan Khan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Wrong item delivered for the second time / 9602513114

What is the progress on this?

From: Anushka Madakkuni <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 21, 2020 11:20 AM
To: Varun Sharma <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Vignesh Ulaganathan <[email-masked]<mailto:[email-masked]>>; Aji Chacko <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Rehan Khan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Wrong item delivered for the second time / 9602513114

Dear @Aji Chacko<mailto:[email-masked]>

Please help arrange the product and tag images of the below styles

Issue: Product mismatch

BC: 1905977 SS19S002

EAN :6292365402139

SKU: 161601820

Season: SP-G -U19

BC: 1905978 SS19S002

EAN:  6292365402191

SKU: 161601826

Season: SP-G -U19

Best

Anushka

From: Varun Sharma <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 21, 2020 10:25 AM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Anushka Madakkuni <[email-masked]<mailto:[email-masked]>>; Vignesh Ulaganathan <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Rehan Khan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Wrong item delivered for the second time / 9602513114

Adding @Anushka Madakkuni<mailto:[email-masked]> and @Vignesh Ulaganathan<mailto:[email-masked]> to check and revert.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 20, 2020 8:48 PM
To: Varun Sharma <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Rehan Khan <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: Re: Wrong item delivered for the second time / 9602513114

External email sender, please take precaution.

Hi Varun,

Can you please advise regarding the following issue,

Hi Team,

Order :9602513114

Customer for the second time placed a new order for the same item(161601820  blue color denim shorts) and again get white color.

Need your advise.

Regards
Shakeeb

________________________________

From: "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 15, 2020 11:50:44 AM
Subject: Re: Cutomer wants to buy the item in 60 AED / 9798216701

Hi Team,

Order :9602513114

Customer again placed a new order for the same item(blue color denim shorts) and again get white color.

Customer is very angry now and he is saying if he will not get a response call from the management team by end of tomorrow, so this matter and all the trailing email with evidence is getting posted on social media.

So please look at this serious issue and do the needful.

Regards
Rehan

________________________________

From: "Rehan Khan" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 31, 2020 3:27:14 PM
Subject: Cutomer wants to buy the item in 60 AED / 9798216701

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