Subject: RE: Deduction validation: Knet ticket id - 03624034 Case id - 1429877 Order id - 8399369284
From: "Rashid Gafoor Kaskar" <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, Harish Thakor <[email-masked]>, Anju John <[email-masked]>, Escalations Dxbteam <[email-masked]>, Mustafa Chakki <[email-masked]>
Date: Thu, 1 Oct 2020 11:45:04 +0000

HI,

We have done the refund today

Original Transaction ID202023833231507
IP Address168.187.147.210Batch ID
Transaction Date/TimeThu Oct 01 14:43:55 AST 2020Post Date1001
Transaction ID202027526317846Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDNational Bank of Kuwait
Card Number464452******8424Card ExpirationMay , 2022
Transaction Amount85.300Currency Code414
Merchant Track ID159836627300053324Result CodeCAPTURED
Host Response00Authorization Code413650
AVS ResponseCVD2 Validation Repsonse
Reference ID027596001046STAN ID615086
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5

Regards,

Rashid Kaskar,
F&A,
Landmark Group,
Kuwait
(O)  : +965 22909909 Ext 1407

From: Shakeeb Arsalan <[email-masked]>
Sent: Thursday, October 01, 2020 12:44 PM
To: Rashid Gafoor Kaskar <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Manish Kumar <[email-masked]>; Harish Thakor <[email-masked]>; Anju John <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Deduction validation: Knet ticket id - 03624034 Case id - 1429877 Order id - 8399369284

External email sender, please take precaution.
Hi Team,

Please assist regarding the following concern

Regards
Shakeeb

________________________________
From: "Manish Kumar" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, October 1, 2020 1:04:21 PM
Subject: Deduction validation: Knet ticket id - 03624034 Case id - 1429877 Order id - 8399369284

Hi Team,

Please note that the customer has shared his transaction details and claimed that there is a deduction of KWD 85.30 from his account however order status is on validation canceled.

We have created the Knet ticket for the issue on 9/26/2020 however no action has been taken yet.

We request you to please see the attachment check if deduction has been done from our side and arrange a refund for the same.

Knet ticket id - 03624034
Case id - 1429877
Order id - 8399369284

Thank you for your help.

Regards,
Manish

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