Subject: Re: Arabic Language Test - Abdulhadi Emran
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: HR <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Deeksha Dadu <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Thu, 1 Oct 2020 04:08:53 -0700 (MST)

Hi Harepreet, 

Candidate is native and I evaluate the test 8.5 out of 10. 

Regards, 
Fauzan 

From: "HR" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Thursday, 1 October, 2020 16:19:46 
Subject: Fwd: Arabic Language Test - Abdulhadi Emran 

Hi Team, 

Please evaluate the test internally. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 1 Oct, 2020, at 16:03, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	Abdulhadi Emran / (+91) 7508040333 / [email-masked] 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	in this case as it happens many times form the delivery person due to traffic , if it's delivery person mistake I will give The customer my apologies as it's misunderstanding and I'll convince him to compensate as we have offers 30% in nest order or (PROMO CODE) 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I'm Abdulhadi Emran the origin country is Yemen I have done my Bachelor degree in Punjab, India also completed my Diploma of English in PANJIM, GOA ,INDIA at at Aptech Institute and skills is Flexible, can adjust to different situations 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	الفرق بيت خدمة العملاء الجيده 
1.من خلال اتصال العميل تقوم خدمة العملاء بايجاد حل خلال ساعات او يوم اما خدمه العملاء الرائعة تقوم بايجاد حل فوري او تقوم بااستعانه من زميل لحل مشكله العميل 

2.خدمة العملاء الجيده يستقبل المكالمه العميل بترحيب اما خمة العملاء الرائعه تستقبل مكالمه العميل ببشاشه مع الكلام الجيد 

3.خدمة العملاء الجيده تحل شكاوي العملاء بينما خدمة العملاء الرائعه تقوم بحل المشكله وتزود العميل باقتراحات ونصايح لعدم تكرارها مره اخرا 

4.خدمة العملاء الجيده قبل انها المكالمه مع العميل تشكر العميل على اتصاله لاخذ اللاستفسار او حل اي مشكله اما خدمة العملاء الرائعه قبل انهاء المكالمه مع العميل تقوم بتزويد بالمعلومات الكافيه لعدم حدوث المشكله مره اخرا 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	1.القدرة على العمل تحت الضغط 

2.خدمة العملاء بحاجه الى شخص لديه عدة لغات للترجمه 

3.مهارات التواصل 

4.جيد في وضع وابتكار الحلول الإبداعية 

5.مرن ، يمكن أن اتكيف مع المواقف المختلفة 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	المدن الذي سافرت اليهن في الهند هيا مومباي, دلهي,جيبوررجستان ,وقوا. 
قوا المدينه الجميله من ناحية الطقس والمناخ والناس والتعرف على الاجانب من انحا اروبا والدا قوا شؤاطى مختلفه الذي يملاها الاجانب الروس والاروبيين ومن الشرق الاووسط ايضا, قوا تختلف عن باقي المدن من الجوا والمعيشه