Subject: FW: refund approval for missing items case ID: 1464622
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Thu, 1 Oct 2020 10:36:27 +0000

Hi Seeta,

Please go ahead.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Sachin Maheshwari <[email-masked]>
Sent: Thursday, October 1, 2020 8:33 AM
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: RE: refund approval for missing items case ID: 1464622

Pls process.

Regards,
Sachin

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 30, 2020 8:12 PM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: FW: refund approval for missing items case ID: 1464622
Importance: High

Hi Sachin,

Can we manually refund the below Babyshop missing items worth SAR 110?

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 28, 2020 2:48 PM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Ammar Asif <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Re: refund approval for missing items case ID: 1464622

External email sender, please take precaution.
Hi Team,

Can you please assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 28, 2020 3:46:18 PM
Subject: Re: refund approval for missing items case ID: 1464622

Hi team
any update?

________________________________
From: "Ammar Asif" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 21 September, 2020 11:16:26
Subject: refund approval for missing items case ID: 1464622

Problem Statement : Not shipped order / Refund approval.

Ticket id : 1464622
Order Date : 16-Apr-2020
Order ID: 6482820821
Tracking ID : 45944238196
Total Price : 150 KSA

Issue Description :
The order was placed on 16-Apr-2020 but he did not receive his complete items now he is looking for his missing items.

items detail:
162205638 - - Giggles Textured Round Neck T-shirt and Pyjama Set   SAR 62.00 babyshop QTY 1
157060879 - - Juniors Plain Sleeveless Bodysuit with Round Neck SAR 48.00 babyshop QTY 4
160018295 - - Full Length Plain Leggings with Elasticised Waistband SAR 40.00 splash QTY 2

Case history : The customer reached out to us on 7 Sep 2020 and since then the issue was pending.

Customer's history : the customer is with us since  16/04/20 and this is his first order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards
ammar asif

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