Subject: Fwd: Refund on validation cancelled: Case id - 1425555 Order id - 8399515446
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Rashid Gafoor Kaskar <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Manish Kumar <[email-masked]>
Date: Thu, 1 Oct 2020 02:47:20 -0700 (MST)

Hi Team, 

Kindly advise if there is any update on the below case. 

Regards, 
Apoorv 

From: "Apoorv Joshi" <[email-masked]> 
To: "escalations dxbteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Manish Kumar" <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]> 
Sent: Saturday, 26 September, 2020 14:16:31 
Subject: Fwd: Refund on validation cancelled: Case id - 1425555 Order id - 8399515446 

Hi Team, 

Please ignore previous email and apologies for the same. 

Please assist in closing the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Seeta Seeta" <[email-masked]> 
To: "Rashid Gafoor Kaskar" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Manish Kumar" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "anju john" <[email-masked]>, "Harish Thakor" <[email-masked]> 
Sent: Monday, 21 September, 2020 15:42:00 
Subject: Re: Refund on validation cancelled: Case id - 1425555 Order id - 8399515446 

Hi Team, 

Can you please assist us in the below case, The customer is threatening us that he will raise a complaint to the ministry of commerce. 

Thanks & Regards, 
Seeta Kunwar 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 19 September, 2020 11:14:02 
Subject: Refund on validation cancelled: Case id - 1425555 Order id - 8399515446 

Hi Team, 

Please note that the customer has shared his transaction details and claimed that there is a deduction of KWD 15.50 from his account however we do not see any such order. 

We request you to please see the attachment check if deduction has been done from our side and arrange a refund for the same. 

Hybris (Knet) ticket id - 03588098 

Case id - 1425555 
Order id - 8399515446 
Transaction id - P-676790- 023911015788 

Email id - [email-masked] 

Thank you for your help. 

Regards, 
Manish