Subject: Re: Refund approval.
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Ali Atef <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 1 Oct 2020 01:54:23 -0700 (MST)

Hi Jessie, 

The total cost of the item is SAR 208. 

Thanks & Regards, 
Seeta Kunwar 

From: "jessie caparas" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Cc: "Ali Atef" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Sunday, September 27, 2020 10:16:43 PM 
Subject: RE: Refund approval. 

Hi Seeta, 

What is the refund value? 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

From: Seeta Seeta <[email-masked]> 
Sent: Saturday, September 26, 2020 3:52 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Ali Atef <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: Re: Refund approval. 

External email sender, please take precaution. 

Hi Team, 

Need your advice in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ali Atef" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, September 25, 2020 6:33:04 PM 
Subject: Re: Refund approval. 

Hi Team 

Any update? 

From: "Ali Atef" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, September 19, 2020 11:06:19 PM 
Subject: Refund approval. 

Hi Team 

Problem Statement : Refund approval. 

Ticket id: 1467926 

Order Date : Mar 30, 2020 

Order ID: 6474630026 

Tracking id: 45761005533 

Issue Description : The Customer placed the order on Mar 30, 2020 and The return collection for the below items have been done under tracking ID (45943211193, D2252D7) and the customer did not get her refund yet as per to the conloc they has confirmed that they haven't received the items from the courier, However till now the customer did not get her refund. 

Case history : The customer reached out to us on 9 Sep 2020 and since then the issue was escalated to conloc but no action has been taken. 

Customer's history : The customer is having 3 orders with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Thank you for your help! 

Best Regards, 

Atef 

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