Subject: Re: Deduction validation: Knet ticket id - 03601056 Case id - 1364432 Order id - 8397336837
From: Manish Kumar <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 1 Oct 2020 00:14:40 -0700 (MST)

+attachment 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 1 October, 2020 12:42:53 
Subject: Deduction validation: Knet ticket id - 03601056 Case id - 1364432 Order id - 8397336837 

Hi Team, 

Please note that the customer has shared his transaction details and claimed that there is a deduction of KWD 33.82 from his account however order status is on validation canceled. 

We have created the Knet ticket for the issue on 9/19/2020 however no action has been taken yet. 

We request you to please see the attachment check if deduction has been done from our side and arrange a refund for the same. 

Knet ticket id - 03601056 
Case id - 1364432 
Order id - 8397336837 

Thank you for your help. 

Regards, 
Manish