Subject: RE: Need Approval for refund # 9600726892
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>, LMG OMS <[email-masked]>, "Vijay mandal (TCS)" <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Hafizullah Lsm <[email-masked]>
Date: Thu, 1 Oct 2020 07:05:28 +0000

@Vijay mandal (TCS)<mailto:[email-masked]> @LMG OMS<mailto:[email-masked]>

A reminder on the below.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Jessie Caparas
Sent: Monday, September 28, 2020 4:36 PM
To: Seeta Seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>; LMG OMS <[email-masked]>; Vijay mandal (TCS) <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Hafizullah Lsm <[email-masked]>
Subject: RE: Need Approval for refund # 9600726892
Importance: High

@LMG OMS<mailto:[email-masked]> @Vijay mandal (TCS)<mailto:[email-masked]>

INC0864857

Order is updated as RTO delivered in Fareye but it hasnt flown to Hybris. Please do the needful and publish ASN OUT

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 28, 2020 3:12 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Hafizullah Lsm <[email-masked]<mailto:[email-masked]>>
Subject: Re: Need Approval for refund # 9600726892

External email sender, please take precaution.
Hi Team,

Can you please assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Hafizullah Lsm" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 27, 2020 3:56:01 PM
Subject: Re: Need Approval for refund # 9600726892

Dear Team,

Problem Statement: Refund Not Processed

Order Date: Sep 1, 2020
Order number: 9600726892
Return Tracking ID: FP0902000514
Order Status: IN_PROGRESS
Consignments: IN_TRANSIT
Total Price: AED286.50

Assistance Required: Need Approval for refund

Issue Description:
As per the Hybris, the order is IN_TRANSIT but I have got information from LMG team that the order has been returned to WH Approval is attached.

Case History: The customer reached out to us on 9, Sep 2020, for the follow up for the delivery and now wants to refund.

Customer's History: The customer has placed his 5th order with us.

Assistance Required: We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest.

Regards,
Hafizullah.

________________________________
From: "Hafizullah Lsm" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 21, 2020 10:47:57 AM
Subject: Need Approval for refund # 9600726892

Dear Team,

Problem Statement: Refund Not Processed

Order Date: Sep 1, 2020
Order number: 9600726892
Return Tracking ID: FP0902000514
Order Status: IN_PROGRESS
Consignments: IN_TRANSIT
Total Price: AED286.50

Assistance Required: Need Approval for refund

Issue Description:
As per the Hybris, the order is IN_TRANSIT but I have got information from LMG team that the order has been returned to WH Approval is attached.

Case History: The customer reached out to us on 9, Sep 2020, for the follow up for the delivery and now wants to refund.

Customer's History: The customer has placed his 5th order with us.

Assistance Required: We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest.

Regards,
Hafizullah.

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