Subject: Re: [#441368] Re: Refund follow on rejected/ 6490882400
From: Sankar T <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Asjad Hussain <[email-masked]>, escalations dxbteam <[email-masked]>, malik ismail <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Thu, 1 Oct 2020 06:43:18 +0000

Hi Apoorv,

Refund has already been processed.  Please ask the customer to check with the issuing bank with the RRN # 013200086233.

[Table  Description automatically generated]

Thanks,
Sankar.

From: Apoorv Joshi <[email-masked]>
Date: Wednesday, 30 September 2020 at 6:16 PM
To: Sankar T <[email-masked]>
Cc: PayFort Operations Team <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Asjad Hussain <[email-masked]>, escalations dxbteam <[email-masked]>, malik ismail <[email-masked]>, Seeta Seeta <[email-masked]>
Subject: Re: [#441368] Re: Refund follow on rejected/ 6490882400

** This mail has been sent from an external source **
Hi Sankar,

Kindly advise if there is any update on the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "PayFort Operations Team" <[email-masked]>
To: "Sankar" <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Asjad Hussain" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "malik ismail" <[email-masked]>, "Seeta Seeta" <[email-masked]>
Sent: Monday, 21 September, 2020 11:16:35
Subject: Re: [#441368] Re: Refund follow on rejected/ 6490882400

Hi Sankar,

Please assist Seeta with her query of refund for the below mentioned transaction.

FORT ID
Acquirer Name
Merchant Reference
Authorization Code
Payment Option
Date & Time (GMT+03:00)
Amount
Currency
Operation
Status
158915759500036725
Al-Rajhi Bank
6490882400
N/A
MADA
2020-08-31 22:56:43
250.00
SAR
Refund
Declined
158915759500036725
Al-Rajhi Bank
6490882400
N/A
MADA
2020-08-31 22:54:44
250.00
SAR
Refund
Declined
158915759500036725
Al-Rajhi Bank
6490882400
N/A
MADA
2020-08-31 22:53:31
250.00
SAR
Refund
Declined
158915759500036725
Al-Rajhi Bank
6490882400
339279
MADA
2020-05-11 03:40:36
250.00
SAR
Purchase
Accepted

Stay Safe
Best Regards,
Harsh Kothari
Operation Analyst

Phone: +971 45739800 (Option 2)
Email: [email-masked]<mailto:[email-masked]>
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#stayUPBEAT

On Sun, 20 Sep at 6:14 PM , Seeta Seeta <[email-masked]> wrote:
Hi Team,

Need your assistance in the below case urgently.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "asjad hussain" <[email-masked]>
To: "Seeta Seeta" <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>
Sent: Sunday, 20 September, 2020 14:42:50
Subject: Re: Refund follow on rejected/ 6490882400

Hi team,

any update?
________________________________
From: "Asjad Hussain" <[email-masked]>
To: "Seeta Seeta" <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>
Sent: Friday, 18 September, 2020 13:25:46
Subject: Refund follow on rejected/ 6490882400

Hi team,

with reference to order number: 6490882400, The refund follow on is getting rejected and we have escalated to the Jira team but the case is still not fixed. So requesting you to provide us the assistance as the case is pending for a long time.

kindly help in closing the case.

Regrads,
Asjad

441368:58665

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