Subject: Re: refund deducted twice case ID: 1492196
From: Ammar Asif <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 30 Sep 2020 22:38:05 -0700 (MST)

hi team 
in this case we need to raise to jira? 
we were informed that we have to take proof from the customer and raise on zimbra 
please educate me if i have to raise jira ticket in this kind of scenario . 
regards 
ammar asif 

From: "Apoorv Joshi" <[email-masked]> 
To: "Ammar Asif" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, 1 October, 2020 09:36:08 
Subject: Re: refund deducted twice case ID: 1492196 

Ammar, 

Did you raise a Jira to check these deduction from customer's account? 

Regards, 
Apoorv 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Wednesday, 23 September, 2020 11:49:04 
Subject: refund deducted twice case ID: 1492196 

Problem Statement: amount deducted twice 
Order Date : 02/09/20 
Order ID: 6220769070 
Tracking ID: 46175139441 
Assistance Required: Need refund for customer. 

Issue Description: as per customer he placed the order on 02/09/2020 but after 4 days the same amount 55 sar got deducted without placing the order as he shared with us the proof of deduction , now he is looking for his refund. 
​ 
please do needful. 

Regards, 
CS Team Ammar Asif