Subject: Re: Refund approval (Late Shipping ) // 1456036 // 6483609060
From: Ala Hamood <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: fauzan musalman <[email-masked]>, Shakeeb arsalan <[email-masked]>, Apoorv <[email-masked]>
Date: Wed, 30 Sep 2020 22:06:16 -0700 (MST)

Hi team 

Any Update 

Regards, 
Ala Aldin 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "fauzan musalman" <[email-masked]>, "Shakeeb arsalan" <[email-masked]>, "Apoorv" <[email-masked]> 
Sent: Monday, September 7, 2020 7:23:54 PM 
Subject: Refund approval (Late Shipping ) // 1456036 // 6483609060 

Dear Team , 

Problem Statement: Refund approval Late Shipping 
Order Date:Apr 18, 2020 
Order ID: 6483609060 
Tracking ID: 648360906023999991 
Total Price : SAR409.75 
concept : max 

Assistance Required: Need refund for customer. 

Issue Description : the customer placed the order on Apr 18, 2020 and till now he didn't receive his order so he emailed us and asking for refund 

Case history : The customer reached out to us on 5 Sep 2020 and since then no action has been taken on the issue . 

Customer's history : the customer is with us since 4/7/2020 and this is the 3rd order with us . 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Regards, 
Ala Aldin