Subject: Fwd: Deduction validation: Hybris Knet ticket id - 03601056 - order id - 8397336837 and case id - 1364432
From: Apoorv Joshi <[email-masked]>
To: Rashid Gafoor Kaskar <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 30 Sep 2020 21:00:18 -0700 (MST)

Hi Rashid, 

Please assist in closing the following KNET Refund ticket - 03601056 

Thank you for your help! 

Regards, 
Apoorv 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 23 September, 2020 11:23:20 
Subject: Re: Deduction validation: Hybris Knet ticket id - 03601056 - order id - 8397336837 and case id - 1364432 

Please confirm it with the finance team if the refund has been processed with the below order. 

From: "Seeta Seeta" <[email-masked]> 
To: "Manish Kumar" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 10 September, 2020 18:31:49 
Subject: Re: Deduction validation: order id - 8397336837 and case id - 1364432 

raise knet ticket 

Thanks & Regards, 
Seeta Kunwar 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 10 September, 2020 18:24:36 
Subject: Re: Deduction validation: order id - 8397336837 and case id - 1364432 

Please update on the below concern. 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 6 September, 2020 17:48:49 
Subject: Re: Deduction validation: order id - 8397336837 and case id - 1364432 

Any update on the below concern? 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 3 September, 2020 11:02:01 
Subject: Deduction validation: order id - 8397336837 and case id - 1364432 

Hi Team, 

With reference to order id - 8397336837 and case id - 1364432 the customer is claiming that the amount has been deducted from his account however the order status is on validation cancelled. 

Hybris Knet ticket id - 03601056 
Amount: 33.82 

Please see the attachment shared by the customer and help us to process the refund for this order. 

Thank you for your help. 

Regards, 
Manish