Subject: Re: Missing item // 6496876207// Refund approval
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>, malik ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, M Ataullah <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 30 Sep 2020 20:39:37 -0700 (MST)

Hi Team, 

Please assist on the below case. 

Regards, 
Apoorv 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]>, "malik ismail" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "M Ataullah" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Sunday, 20 September, 2020 15:08:17 
Subject: Re: Missing item // 6496876207// Refund approval 

Hi Team, 

Problem Statement : Missing item / refund approval 
Order Date : Jun 4, 2020 
Order ID: 6496876207 
Tracking ID ; S001501560477 
Missing item IDs ; 
162262484 - - Floral Print Robe with Long Sleeves and Tie Ups, SAR 77.00 
162387812 - - Textured Polo T-shirt with Stripe Detail and Short Sleeves, SAR 45.00 
162302804 - - Floral Print Bikini Briefs with Lace Detail, SAR 12.00 
162316638 - - Set of 5 - Assorted Bikini Briefs with Elasticised Waistband, Q 1, SAR 25.00 
162433514 - - Foil Print T-shirt with Short Sleeves, Q 1, SAR 30.00 
Value of the missing items ; 170.10 SAR 

Issue Description : The customer has placed order for 25 items and 23 items has been shipped from our end, but the customer received only 18, 
and missing item value is more than 100 SAR so kingly investigate the issue, 

Case History : the customer reached out to us on 13th of June reporting the missing items and since then we are trying to reach the WH but there is no response from their end, and as per the courier the order has been delivered as received from the WH. 

Customer History ; This first order of the customer. 

Assistance Required : Need to approve the refund 

Regards, 
Shakeeb 

From: "M Ataullah" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, August 31, 2020 6:18:06 PM 
Subject: Fwd: Missing item // 6496876207// Refund approval 

Hi Team, 

Problem Statement: Missing item, 
Order Date : Jun 4 , 2020 
Order ID: [ callto:6496876207 | 6496876207 ] 
Tracking ID; S001501560477 
Missing item ID ; 162262484 - - Floral Print Robe with Long Sleeves and Tie Ups, SAR 77.00 
162387812 - - Textured Polo T-shirt with Stripe Detail and Short Sleeves, SAR 45.00 
162302804 - - Floral Print Bikini Briefs with Lace Detail, SAR 12.00 
162316638 - - Set of 5 - Assorted Bikini Briefs with Elasticised Waistband, Q 1, SAR 25.00 
162433514 - - Foil Print T-shirt with Short Sleeves, Q 1, SAR 30.00 
Value of the Order; 675.9 SAR 
Assistance Required: Need to approve the refund 

Issue Description: The customer was placed order for 25 items and 23 items has been shipped from our end, but the customer received only 18, 
and missing item value is more than 100 SAR so kingly investigate the issue, 

Customer History; This first order of the customer. 

Regards, 
Ataullah 

From: "M Ataullah" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 30 August, 2020 19:57:34 
Subject: Re: Missing item // 6496876207 

Hi Team, 

Any update? 

Regards 
Ataullah 

From: "M Ataullah" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 25 June, 2020 15:50:15 
Subject: Missing item // 6496876207 

Hi Team, 

Problem Statement: Missing item, 
Order Date : Jun 4, 2020 
Order ID: 6496876207 
Tracking ID; S001501560477 
Missing item ID ; 162262484 - - Floral Print Robe with Long Sleeves and Tie Ups 
162387812 - - Textured Polo T-shirt with Stripe Detail and Short Sleeves 
162302804 - - Floral Print Bikini Briefs with Lace Detail 
162316638 - - Set of 5 - Assorted Bikini Briefs with Elasticised Waistband 
162433514 - - Foil Print T-shirt with Short Sleeves 
Assistance Required: Need to investigation with the relevant team, 

Issue Description: The customer was placed order for 25 items and 23 items has been shipped from our end, but the customer received only 18, 
and missing item value is more than 100 SAR so kingly investigate the issue, 

Regards, 
Ataullah