Subject: Re: Late Collection / 6215088019
From: Apoorv Joshi <[email-masked]>
To: Rehan Khan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 30 Sep 2020 05:33:51 -0700 (MST)

Hi Reha, 

when i checked the order i only found one return request on the order number you have mentioned which was created on Sep 2, 2020 by the customer. Don't see any return request created by you in this order. I have created a new RMA though, apologize to the customer and tell him/her that collection will be done asap. 

Put a note in the ticket, waiting for an update from dxbteam since no AWB. 

Regards, 
Apoorv 

From: "Rehan Khan" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, 24 September, 2020 11:46:40 
Subject: Re: Late Collection / 6215088019 

Hi Team, 

The customer wanted to return some items and we've escalated and again raised a return request but still item not collected. 

Please do the needful, the case is pending for a long time. 

Regards 
Rehan 

From: "Rehan Khan" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Sunday, September 6, 2020 10:22:17 AM 
Subject: Late Collection / 6215088019 

Hi Team, 

The return request was created on 8/15/20 but tracking number was invalid so we have rasied a return request and till now the item has not collected from the customer so kindly arrange the collection on a priority basis. 

Order ID: 6215088019 
Tracking ID: 46175166811 
Ticket number : 1429065 

So please do the needful. 

Regards 
Rehan