Subject: RE: Refund Approval/Assistance - 9604490597
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 30 Sep 2020 06:48:52 +0000

Hi Apoorv,

Please create RMA for that item and select reason as Good will.

Let the customer keep the item.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Tuesday, September 29, 2020 4:19 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Refund Approval/Assistance - 9604490597

External email sender, please take precaution.
Hi Team,

Problem Statement: Refund Approval/Assistance

With reference to the order number: 9604490597
Item ID: 160175844 - - Juniors Polo Neck T-Shirt with Short Sleeves
AWB: FP0926001506
Order Date: Sep 23, 2020

Issue Description: Customer Purchased the above mentioned item in this order and reported that the item they have received is wrong. Please check the attached image for the same.

Amount to be refunded: AED 8.55

Case History: Customer contacted us on Sep 27, 2020 and reported that they have received a wrong item in their order. We have checked and the item they have received is wrong however, since the value of the item is lesser than AED 30 asking for refund processing.

Customer History: Customer has been shopping with us since December 2019 and have 3 completed orders with us.

Assistance Required: Please assist in processing refund of wrong item instead of return as value is less than AED 30.

Thank you for your help!

Regards,
Apoorv
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