Subject: Fwd: Warranty issue for Item ID 162569046 - Order ID 9786947636
From: Nikhil Bishnoi <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>
Date: Tue, 29 Sep 2020 23:24:23 -0700 (MST)

Hi Team, 

The customer is asking for the return of this item. The customer has completed 23 transactions with us since Jan 2020. 

Kindly advise. 

Regards, 
Nikhil. 

From: "Sachin Maheshwari" <[email-masked]> 
To: "Mohd Imran" <[email-masked]> 
Cc: "Escalations Dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Sunday, 27 September, 2020 17:42:33 
Subject: RE: Warranty issue for Item ID 162569046 - Order ID 9786947636 

Hi [ mailto:[email-masked] | 
@Mohd Imran ] , 

As per the product manufacturer / supplier, customer has to follow the process mentioned in video (DE_ESCSALING). 

[ https://www.youtube.com/watch?v=aTXhn5R8Zec | https://www.youtube.com/watch?v=aTXhn5R8Zec ] 

This should resolve the issue, faced by customer. 

Regards, 

Sachin 

From: Mohd Imran <[email-masked]> 
Sent: Sunday, September 27, 2020 11:58 AM 
To: Sachin Maheshwari <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: FW: Warranty issue for Item ID 162569046 - Order ID 9786947636 

Hi Sachin, 

Please suggest in case we can help customer. 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, September 26, 2020 11:51 AM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Nikhil Bishnoi < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: Warranty issue for Item ID 162569046 - Order ID 9786947636 

External email sender, please take precaution. 

Hi Team, 

Please advise on the below case. Customer was already pushed back on no return after 14 days but they still insist. Thank you for your help! 

Regards, 

Apoorv 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 26 September, 2020 11:13:21 
Subject: Fwd: Warranty issue for Item ID 162569046 - Order ID 9786947636 

Dear team, 

The customer is complaining that the item from the inside has oxidized. The customer has shared the images for the item. 

The customer has visited the store as well, but he was asked to check online whether the return for this item can be done or not. 

Please find attached images and kindly advise for further action. The item ID is 162569046 - Beaba - Beaba Babycook Solo Limited Edition Macaron, and the cost of the item is AED 949.00. 

Kindly assist. 

Regards, 

Nikhil. 

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