Subject: RE: Refund Assistance/Missing Item - 9601130111
From: Malik Ismail <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Tue, 29 Sep 2020 11:00:07 +0000

Hi Apoorv,

Please note customer paid AED 16 only for the QTY 2 as because of promotion item price amended to AED 20 and because of using promo code price become AED 16.Invoice attached.

Refund processed for missing item.

From: Apoorv Joshi <[email-masked]>
Sent: Tuesday, September 29, 2020 12:35 PM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Re: Refund Assistance/Missing Item - 9601130111

External email sender, please take precaution.
Hi Team,

Problem Statement: Refund Approval/Assistance

With reference to the order number:9601130111
Item ID: 161630961 - - Glass Candle Holder - Set of 2
AWB: 34138204017594
Order Date: Sep 3, 2020

Issue Description: Customer Purchased the above mentioned in this order and ordered two quantity of the same. Since this was a set of 2 the customer was supposed to receive 4 Candle Holders but received only 2. Customer hsa shared an image of what he has received, please find the same attached. Value of individual item is AED 20 and customer has paid AED 40 for the 2 quantity.

Amount to be refunded: AED 20

Case History: Customer contacted us via chat regarding the delay in processing of his return which was reported to conloc under th child ticket regarding that however, they contacted again on the same date via chat and reported the missing item as well. As per the new process asking for refund processing instead of raising Jira.

Customer History: Customer has been shopping with us since Oct 25, 2020 and have 83 completed orders with us.

Assistance Required: Please assist in processing refund of missing item. Value of the item is less than AED 100

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 29 September, 2020 14:00:30
Subject: Refund Assistance/Missing Item - 9601130111

Hi Jessie,

Problem Statement: Refund Approval/Assistance

With reference to the order number:9601130111
Item ID: 161630961 - - Glass Candle Holder - Set of 2
AWB: 34138204017594
Order Date: Sep 3, 2020
Issue Description: Customer Purchased the above mentioned in this order and ordered two quantity of the same. Since this was a set of 2 the customer was supposed to receive 4 Candle Holders but received only 2. Customer hsa shared an image of what he has received, please find the same attached. Value of individual item is AED 20 and customer has paid AED 40 for the 2 quantity.

Amount to be refunded: AED 20

Case History: Customer contacted us via chat regarding the delay in processing of his return which was reported to conloc under th child ticket regarding that however, they contacted again on the same date via chat and reported the missing item as well. As per the new process asking for refund processing instead of raising Jira.

Customer History: Customer has been shopping with us since Oct 25, 2020 and have 83 completed orders with us.

Assistance Required: Please assist in processing refund of missing item. Value of the item is less than AED 100

Thank you for your help!

Regards,
Apoorv

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