Subject: RE: Double deduction - 8395513560
From: "Rashid Gafoor Kaskar" <[email-masked]>
To: seeta.seeta <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Apoorv Joshi <[email-masked]>, Anju John <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 28 Sep 2020 12:04:13 +0000

Hi,

We have done the refund today.

Original Transaction ID202021630038050
IP Address168.187.147.210Batch ID
Transaction Date/TimeMon Sep 28 15:03:42 AST 2020Post Date0928
Transaction ID202027252688816Action CodeCredit
Merchant ID2683Terminal ID268301
Payment InstrumentDebit CardBrand IDNational Bank of Kuwait
Card Number464452******8287Card ExpirationDec , 2021
Transaction Amount16.000Currency Code414
Merchant Track ID159646001600044552Result CodeCAPTURED
Host Response00Authorization Code550914
AVS ResponseCVD2 Validation Repsonse
Reference ID027296001001STAN ID176737
Cardholder Address
ECI7Cardholder Zip Code
User Field 1User Field 2
User Field 3User Field 4
User Field 5
UCAFHost Tran ID

Regards,

Rashid Kaskar,
F&A,
Landmark Group,
Kuwait
(O)  : +965 22909909 Ext 1407

From: Seeta Seeta <[email-masked]>
Sent: Monday, September 28, 2020 2:09 PM
To: Rashid Gafoor Kaskar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Apoorv Joshi <[email-masked]>; Anju John <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Re: Double deduction - 8395513560

External email sender, please take precaution.
Hi Rashid,

Need your assistance in the below case on urgent basis.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "anju john" <[email-masked]<mailto:[email-masked]>>, "Harish Thakor" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 13, 2020 3:51:01 PM
Subject: Re: Double deduction - 8395513560

Hi Rashid.

Need your advise on the below

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Rashid Kaskar" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 6, 2020 11:33:35 AM
Subject: Re: Double deduction - 8395513560

Dear Rashid,

Kindly check and advise on the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Rashid Gafoor Kaskar" <[email-masked]<mailto:[email-masked]>>, "Lessin Kumar" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 29 August, 2020 18:43:53
Subject: Double deduction - 8395513560

Hi Team,

Please assist with the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 29 August, 2020 16:49:32
Subject: Twice debited - Ticket ID 1429730

Dear Team,

The customer is complaining that the amount for KWD 16.00 was debited twice from his account for his Order ID 8395513560. Please find attached for your reference.

Kindly asssit.

Regards,
Nikhil

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