Subject: Re: Refund has been imitated but the customer did not receive
From: Seeta Seeta <[email-masked]>
To: Rashid Gafoor Kaskar <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Hafizullah Lsm <[email-masked]>, escalations dxbteam <[email-masked]>, anju john <[email-masked]>, Harish Thakor <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Mon, 28 Sep 2020 04:16:02 -0700 (MST)

Hi Rashid, 

Still, waiting for your update on the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Seeta Seeta" <[email-masked]> 
To: "Rashid Gafoor Kaskar" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Hafizullah Lsm" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "anju john" <[email-masked]>, "Harish Thakor" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, September 19, 2020 4:58:37 PM 
Subject: Re: Refund has been imitated but the customer did not receive 

Hi Rashid, 

still, waiting for your revert. 

Thanks & Regards, 
Seeta Kunwar 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Rashid Gafoor Kaskar" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Hafizullah Lsm" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "anju john" <[email-masked]>, "Harish Thakor" <[email-masked]> 
Sent: Sunday, September 13, 2020 2:02:00 PM 
Subject: Re: Refund has been imitated but the customer did not receive 

Hi Rashid, 

PFA and advise as the customer is claiming that he did not receive the refund against the order 8377012491, however it seems that it was initiated on 22nd of June. 

Please check and advise. 

Regards 
Shakeeb 

From: "Hafizullah Lsm" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Tuesday, September 8, 2020 6:06:21 PM 
Subject: Refund has been imitated but the customer did not receive 

Hi Team 

Problem Statement: Refund has been imitated but the customer did not receive 

Order Date: Apr 10, 2020 
Order ID: 8377012491 
Order Status: NOT_DELIVERED 
Display Order Status: Returned 
Payment Transactions: SUCCESSFUL 
Total Price: KWD61.64 
Identifier: KNET 

Assistance Required: Need to check and refund 

Issue Description: The order is NDR on 04/06/2020 but the refund has not been initiated successfully on 30/06/2020 but the customer is complaining that he did not receive the refund and he sent for us bank details PDF file is attached so we request that you please check the order and do the needful. 

Regards 
Hafizullah