Subject: RE: Return Processing Request - 9795955448
From: Pooja Sharma <[email-masked]>
To: Mohd Imran <[email-masked]>, Shatakshi Pandey <[email-masked]>, Krishnaraj K <[email-masked]>, Chaitrashree M C <[email-masked]>, Gopinath N <[email-masked]>, Atmaram Tiwari <[email-masked]>, Pradeep Prusty <[email-masked]>
Cc: Deepak Damodaran <[email-masked]>, seeta.seeta <[email-masked]>, "Anwar P. Panery" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Rehan Khan <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Dipesh Regmi <[email-masked]>, Eugene Ocoy <[email-masked]>
Date: Mon, 28 Sep 2020 08:44:01 +0000

Adding OMS and Hybris Team,

Hi Krishna,

These seems to be cutover cases and we need to share why this is happening so that concerned teams can be informed on right actions.

Regards,
Pooja Sharma
Manager IT - Projects
LMIT Planning
Landmark Tower, Dubai Marina, Dubai
Contact Number 04-517-4208

From: Mohd Imran <[email-masked]>
Sent: Monday, September 28, 2020 12:42 PM
To: Pooja Sharma <[email-masked]>; Shatakshi Pandey <[email-masked]>
Cc: Deepak Damodaran <[email-masked]>; seeta.seeta <[email-masked]>; Anwar P. Panery <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Rehan Khan <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>; Dipesh Regmi <[email-masked]>; Eugene Ocoy <[email-masked]>
Subject: RE: Return Processing Request - 9795955448

Hi Pooja/Shatakshi,

Please check we are unable to create RMA and items are scanned and received in warehouse. Need to process refund for this.

Regards
Imran
From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 27, 2020 8:45 PM
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>; Eugene Ocoy <[email-masked]<mailto:[email-masked]>>
Cc: Deepak Damodaran <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Anwar P. Panery <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Rehan Khan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Return Processing Request - 9795955448
Importance: High

External email sender, please take precaution.
Hi Team,

Any update on below case, Customer is chasing us on daily basis. And threatening for consumer court.

Regards,
Fauzan

________________________________
From: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
To: "Eugene Ocoy" <[email-masked]<mailto:[email-masked]>>, "Dipesh Regmi" <[email-masked]<mailto:[email-masked]>>, "deepak damodaran" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "anwar panery" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 16 September, 2020 17:41:45
Subject: RE: Return Processing Request - 9795955448

Hi @Eugene Ocoy<mailto:[email-masked]> @Dipesh Regmi<mailto:[email-masked]> @Deepak Damodaran<mailto:[email-masked]>,

Please get this refund processed shipment already delivered on 15th August.

Customer is threatening for consumer court.

AWB # 46035167640
Order # 9795955448
RMA # 43312254

Regards
Imran

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 16, 2020 10:27 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Return Processing Request - 9795955448

External email sender, please take precaution.
Hi Team,

With reference to the order number: 9795955448
AWB: 46035167640

As per the tracking we have already received this order back in warehouse on Aug 15, 2020. Customer contacted us on Aug 11, 2020 and reported that he has received all the wrong items in this order. Please find attached images for the same.

We have asked the conloc team to process the following RMA: 43312254 but no response in over 72 hours. Customer is now threatening for consumer court.

Please assist in closing this case.

Thank you for your help!

Regards,
Apoorv
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CPooja.Sharma%40landmarkgroup.com%7Ca7009299a23343de48e208d8638a62c1%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637368793295656822&sdata=67yymaxaqHX86FI6tQQlp7vNeL77V1Cw6WtGJxViDNI%3D&reserved=0>
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com