Subject: Return Request Process / 6219291709
From: Rehan Khan <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>
Date: Sun, 27 Sep 2020 11:01:55 -0700 (MST)

Hi Team 
Problem Statement: Process the RMA (Order is NDR) 
Ticket ID: 1462129 
Order Date: Aug 28, 2020 
Order ID: 6219291709 
Tracking ID: FP08291000420 
Total Price: SAR254.00 

Issue Description: The order delivered back to the warehouse but the amount has not refunded. 

Case history: The customer is chasing us regarding his delivery but the order already delivered to the warehouse and the status was not updated so we've escalated regarding update the status when the status has been updated so we raised an RMA to process the refund and raise it on Jira but they've not processed the RMA. 

Customer's history: As we have checked with the customer's mail so we have found only 1 order with the price of SAR 254 

Assistance required: We request you please process the RMA and close the issue. 
Regards 
Rehan