Subject: FW: Refund to be processed - Order ID 9798578579
From: Jessie Caparas <[email-masked]>
To: Shatakshi Pandey <[email-masked]>, "Ashutosh Mani Tripathi" <[email-masked]>, Pooja Sharma <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 27 Sep 2020 17:45:54 +0000

Hi @Shatakshi Pandey<mailto:[email-masked]>

Please help process RMA # 1000002490

As per the below screenshot, QC done in WH however not reflecting in Hybris.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Jessie Caparas <[email-masked]>
Sent: Wednesday, September 23, 2020 10:15 AM
To: seeta.seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>
Subject: RE: Refund to be processed - Order ID 9798578579

Hi Seeta,

These are the items returned so please recreate RMA and raise a JIRA ticket.

From: Seeta Seeta <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 22, 2020 4:19 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Nikhil Bishnoi <[email-masked]<mailto:[email-masked]>>
Subject: Re: Refund to be processed - Order ID 9798578579

External email sender, please take precaution.
Hi Team,

Can you please advise us in the case and let us know what needs to be done in this case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 22, 2020 5:05:33 PM
Subject: Refund to be processed - Order ID 9798578579

Dear team,

The customer has returned 6 items, but the refund was In-Progress for 5 items. I have got the RMA deleted and created the new RMA for the refund. Now, the Jira team has come back and asked for QC approval for the refund.

Two RMA's were raised, 1 for 5 items for which the refund was In-Progress and 2 for the pending 1 items as missing 'Lost in Transit'.

Kindly assist.

Regards,
Nikhil.

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