Subject: RE: Refund Approval - 9601235823
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 27 Sep 2020 16:54:06 +0000

Hi Apoorv,

These are the items returned:

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, September 26, 2020 3:53 PM
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Re: Refund Approval - 9601235823

External email sender, please take precaution.
Hi Jessie,

Please assist on the below case. In the child ticket Deepak has posted the comment as we will need to check with Eugene, since we are not authorized to assign the Child ticket to any individual - requesting to please assist in getting the below return investigated or the refund approved.

Appreciate your assistance.

Regards,
Apoorv

________________________________
From: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
To: "Jessie Caparas" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 21 September, 2020 12:52:50
Subject: Refund Approval - 9601235823

Hi Team,

Problem Statement: Refund Approval

Ticket ID: 1425038, Child Ticket: 1489725
Order Date: Sep 3, 2020
Order ID: 9601235823
AWB: FP0904001344
Return AWB: 46037004263
Total Order Value: AED 225

Issue Description: This UAE order has been placed on Sep 3, 2020 and was delivered on Sep 5, 2020. Customer returned 2 items in this order and they are not yet processed after various follow up with Conloc as no further response from them.

Customer is insisting we get the refund done asap.

Case History: Customer contacted us on Sep 07, 2020 regarding this order and the reported the same. Escalating this for approval directly as the customer is frustrated and we are not getting any further response from conloc team on the child ticket besides we need to check with this Eugene. Since we are unable to assign the child ticket to Eugene, please assist with the same. The items seems to be lost.

Customer's History: Customer is shopping with us since August 2020 and has a total of 6 completed orders. Total value of completed orders is AED 1262. Customer has no previous/similar cases.

Assistance Required: Request you to provide an approval of AED 196 so that we can close this case.

Thank you for your help!

Regards,
Apoorv

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