Subject: RE: Refund approval.
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>, LMG OMS <[email-masked]>, "Vijay mandal (TCS)" <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Abdulqader Ahmed <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sun, 27 Sep 2020 16:49:35 +0000

@LMG OMS<mailto:[email-masked]> @Vijay mandal (TCS)<mailto:[email-masked]>

Can you please check if the status of this order is showing as RTO in OMS?

As per tracking details it shows returned to shipper.

There is no record found in Fareye portal.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Seeta Seeta <[email-masked]>
Sent: Saturday, September 26, 2020 3:48 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Abdulqader Ahmed <[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: Re: Refund approval.

External email sender, please take precaution.
Hi Team,

Need your assistance in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
To: "Ksaconloc Returns" <[email-masked]<mailto:[email-masked]>>, "ArishLaila" <[email-masked]<mailto:[email-masked]>>, "Suvadeep Saha" <[email-masked]<mailto:[email-masked]>>, "Ramesh Gottimukkala" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Abdulqader Ahmed" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, September 10, 2020 3:53:36 PM
Subject: Re: Refund approval.

Hi Team,

With reference to the order number 6217887648, the order was returned to our warehouse on 8th Sept with tracking number 46172510926. However, the refund for the same has not process yet.

Kindly check the concern and initiate the refund.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Abdulqader Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 10 September, 2020 12:55:36
Subject: Refund approval.

Dear Team ,

# 1470575

Problem Statement : the order return to original  / Refund approval.

Order Date : Aug 22, 2020
Order ID: 6217887648
Tracking ID : 46172510926
Total Price :SAR200.70

Issue Description : The Customer placed the order on  Aug 22, 2020  and shipped from our side on 8/23/20 , as the hyper is shipped and Aramex IS RTO ,

Case history : The customer reached out to us on  10 Sep  2020  and since then no action has been taken on  the issue .

Customer's history : as the hyper the customer with us from 5/9/19  and this the furth order for the customer

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Regards,
Abdulqader

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