Subject: Manual Refund Exceptions and JIRA tickets
From: Jessie Caparas <[email-masked]>
To: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Mustehsan Siddiqui <[email-masked]>, Saurabh <[email-masked]>, deeksha <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Sun, 27 Sep 2020 12:08:30 +0000

Hi Team,

For the interim, please do not raise JIRA tickets for manual refund exceptions.

Please do send these cases to escalations DXB team -  same as how you are doing for refund approvals.

We will then review and check what will be done to resolve the concern.

Please note that the full case history and details should be explained when sending the email.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

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