Subject: RE: ON_Cancelled Order (Refund issue) // 1300817 // 8388370753
From: Malik Ismail <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, seeta.seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Ala Hamood <[email-masked]>
Date: Sun, 27 Sep 2020 05:49:32 +0000

Hi Apoorv,

Please get bank details from customer as refund was not successful to Knet.

Regards,
Malik
From: Apoorv Joshi <[email-masked]>
Sent: Saturday, September 26, 2020 12:00 PM
To: Escalations Dxbteam <[email-masked]>
Cc: Malik Ismail <[email-masked]>; Shakeeb Arsalan <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Ala Hamood <[email-masked]>
Subject: Re: ON_Cancelled Order (Refund issue) // 1300817 // 8388370753

External email sender, please take precaution.
Hi Team,

Please assist on the below case.

Regards,
Apoorv

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "malik ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Ala Hamood" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 20 September, 2020 18:40:04
Subject: Re: ON_Cancelled Order (Refund issue) // 1300817 // 8388370753

Hi Malik,

Any update ?

Regards
shakeeb

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Malik Ismail" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Ala Hamood" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, August 22, 2020 8:57:41 PM
Subject: Re: ON_Cancelled Order (Refund issue) // 1300817 // 8388370753

Hi Malik,

Order ID: 8388370753
as per hybris the amount was refunded on 12th of July, but the cuatomer is claiming that he did not receive the amount
PFA and advise.

Regards
Shakeeb

________________________________
From: "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 13, 2020 10:40:18 AM
Subject: ON_Cancelled Order (Refund issue) // 1300817 // 8388370753

Hi Team

Problem Statement: ON_Cancelled Order (Refund issue)

Order Date : Jun 19, 2020
ticket id : 03308949
Order ID: 8388370753
Total Price:59.32
Identifier: KNET
Assistance Required: Need to check and refund

Issue Description: The order is ON_Cancelled Order but the amount is captured in Payment Transactions and   REFUND_FOLLOW_ON also  but the customer is demanding refund and he sent us account statement  so we request to check this your priority basis

check account statement

Best Regards
Ala Aldin

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