Subject: RE: Refund Issue #6200241021
From: Malik Ismail <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 27 Sep 2020 04:11:31 +0000

Hi Fauzan,

The refund processed manually by PayFort on 22/09/2020.

You may inform customer to expect the amount to appear in his account within 14 working days.

Regards,
Malik
From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Saturday, September 26, 2020 10:29 PM
To: Malik Ismail <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Refund Issue #6200241021
Importance: High

External email sender, please take precaution.
Hi Malik,

With reference to order #6200241021

This is on validation order and as per hybris the refund has been done from our end on 21 July, 2020. But customer is insisting us that he has not received the refund yet.
Kindly check and update us with the refund status.

Thank you for your help.

Regards,
Fauzan
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