Subject: New Reply Received - Click & Collect
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 26 Sep 2020 18:36:49 +0000

Hi Fauzan Musalman,  The customer has responded to the ticket.  Click & Collect  Ticket comment <div><span style="font-family: sans-serif" id="yMail_cursorElementTracker_1601145185256">Hi Team, </span></div>
<div><span style="font-family: sans-serif" id="yMail_cursorElementTracker_1601145200943"><br></span></div>
<div><span style="font-family: sans-serif" id="yMail_cursorElementTracker_1601145201626">Thank u for the below reply.. Its weird that you cannot find any record <div class="yahoo-compose-assist-image-card ymail-android-inline-img-container ymail-card">
<img id="ymail_attachmentId6925" class="inline-image-global inlined-image-cid-77dd6838-ed67-4645-9c33-15195f553359" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE1MTAyMjA5NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.6frXn6d3J61fDqTApUAqcENY6TFDoyXOH-uJUCWXXpg" style="width:100%;max-width:800px"><br>
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<br>for KWD 2.000.. This was not informed in the earlier email sent by you.. </span></div>
<span style="font-family: sans-serif" id="yMail_cursorElementTracker_1601145179991"><div><span style="font-family: sans-serif"><br></span></div>Transaction 2 was for 2.000 kd.. Ref no given the bank for this amt is 025111029968.</span><div><font><br></font></div>
<div><font id="yMail_cursorElementTracker_1601145286819">Attached is the screen shot showing both amounts on 7th Sep.. One for. 280 and other for 2.000</font></div>
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<div><font id="yMail_cursorElementTracker_1601145309038">Kindly advice.. </font></div>
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<div><font id="yMail_cursorElementTracker_1601145320147">Regards </font></div>
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<font id="yMail_cursorElementTracker_1601145323054">Cynthia<br></font><br><div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Sat, Sep 26, 2020 at 9:11 PM, Centrepoint</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv6819686013"><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
	<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px"><div dir="ltr">
<div dir="ltr">Hi Cynthia,<br><br>
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<div dir="ltr">Thank you for reaching out to us and apologies for the delay in response.<br>
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<div dir="ltr">We would like to inform you that we have refund KWD0.28 for order #8202012125 on 21 Sep, 2020. Please note it may take an additional 2-15 business days to process the refund to your account as per the bank norms.</div>
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<div dir="ltr">But the amount KWD2.00 for order #8202007916 we did not find any records for amount deduction we would like to ask you to share the transaction ID with bank statement.<br><br>Thank you for the understanding and patience. Please feel free to reach out to us for any further assistance.<br><br>Your Friends,<br>The Support Team</div>
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</div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1466893