Subject: Re: ON_VALIDATION_CANCELLED Refund issue
From: Hafizullah Lsm <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 26 Sep 2020 07:42:43 -0700 (MST)

Hi Team, 

Please assist with the below case. 

Thank you for your help! 

Thanks & Regards, 
Hafizullah 

From: "Hafizullah Lsm" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, September 12, 2020 10:41:28 AM 
Subject: ON_VALIDATION_CANCELLED Refund issue 

Hi Team 

Problem Statement: ON_VALIDATION_CANCELLED Refund issue 

Order Date: Sep 9, 2020 
Order ID: 8202279871 
Total Price: KWD112.65 
Identifier: KNET 
Transaction id: 025350025721 

Assistance Required: Need to check and refund 

Issue Description: The order is ON_VALIDATION_CANCELLED and the customer is complaining of deduction and demanding of refund and he has sent for us the Transaction id (025350025721) 

​ 

Note: when I checked this order number in Hybris so I did not find this order in Hybris, and the customer has confirmed that this order number and also sent details approval is attached. 

Regards 
Hafizullah