Subject: Refund approval //Shared with Payfort //1456535 // 6216787282 & 6216787000
From: Ala Hamood <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: fauzan musalman <[email-masked]>, Shakeeb arsalan <[email-masked]>, Apoorv <[email-masked]>
Date: Sat, 26 Sep 2020 07:28:09 -0700 (MST)

Dear Team , 

Problem Statement : Refund approval //Shared with Payfort 

Order Date : Aug 18, 2020 
Order ID: 6216787282 & 6216787000 
Tracking ID :46172601053 & RTS & 46172601064 
Total Price : SAR54 & SAR22.50 & SAR22.50 

Issue Description : 
in this case i have already raised it to jira but in payment transaction show that is rejected and manually refunded by payfort and customer still email us for the refund plz do need full as its from long time 

Case history : The customer reached out to us on 5 Sep 2020 and since then no action has been taken on the issue . 

Customer's history : the customer is with us since 07/01/2020 and this is his 8th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

plz check the attachment 

Regards, 
Ala Aldin