Subject: Re: KNET Refund - 8397336567
From: Apoorv Joshi <[email-masked]>
To: Mohammad Shababe Quamar <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Rashid Gafoor Kaskar <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 26 Sep 2020 06:08:52 -0700 (MST)

Hi Shababe, 

Kindly assist in getting the transaction details for refund for below order as the same are not visible in the KNET Refund ticket in this order. 

Regards, 
Apoorv 

From: "Mohammad Shababe Quamar" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Rashid Gafoor Kaskar" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, 21 September, 2020 18:44:04 
Subject: RE: KNET Refund - 8397336567 

Hi [ mailto:[email-masked] | 
@Rashid Gafoor  Kaskar ] 

Please update the below mention ticket status. 

Thanks, 

Shababe Quamar 

From: Apoorv Joshi <[email-masked]> 
Sent: Monday, September 21, 2020 4:38 PM 
To: Escalations Dxbteam <[email-masked]>; Mohammad Shababe Quamar <[email-masked]> 
Cc: Rashid Gafoor Kaskar <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: Re: KNET Refund - 8397336567 

External email sender, please take precaution. 

Hi Team, 

Please assist on the below, no response nor the refund is being initiated. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Mohammad Shababe Quamar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Rashid Gafoor Kaskar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 19 September, 2020 19:03:23 
Subject: RE: KNET Refund - 8397336567 

Hi [ mailto:[email-masked] | 
@Rashid Gafoor  Kaskar ] 

Please process the below mention ticket. 

Thanks, 

Shababe Quamar 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, September 19, 2020 2:51 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Rashid Gafoor Kaskar < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: KNET Refund - 8397336567 

External email sender, please take precaution. 

Hi Team, 

Please assist in closing the below case. Pending since long time. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Rashid Gafoor Kaskar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 17 September, 2020 19:53:09 
Subject: Re: KNET Refund - 8397336567 

Hi Rashid, 

Please assist in closing the below case. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Rashid Gafoor Kaskar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, 11 September, 2020 16:41:02 
Subject: KNET Refund - 8397336567 

Dear Rashid, 

Please assist in refunding the customer to KNET, bank details are below and the refund ticket for KNET is 03587056. My Credits are already blocked. 

Please assist in closing this on priority as the case is pending for long. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Saeed Khawaldeh" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] >, "Rawan Barghouth" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Tarabishi" < [ mailto:[email-masked] | [email-masked] ] >, "ccwebteam" < [ mailto:[email-masked] | [email-masked] ] >, "Amani Khraisat" < [ mailto:[email-masked] | [email-masked] ] >, "Ali Mkhaimer" < [ mailto:[email-masked] | [email-masked] ] >, "ccbackoffice" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Nour Hanayneh" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 10 September, 2020 20:12:25 
Subject: RE: Call Request - 8397336567 

Dear Imran, 

Kindly note below bank details as requested: 

· Bank name & branch: Gulf Bank - Head Office 

· Account name: ranahoutait 

· Account number: 469067 

· IBAN number: KW51GULB0000000000000004690678 

Kind Regards, 

Saeed Al Khawaldeh 
Senior Service Advisor 

T: + 962 6 500 1333 

F: +962 6 500 1334 

M: +962799 741588 

E: [ mailto:[email-masked] | [email-masked] ] 

[ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.crystel.co%2F&data=02%7C01%7CMohammad.Quamar%40landmarkgroup.com%7Cfae1bccf8aa44d04d5f008d85e2b422f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637362887205195101&sdata=1dMtl3fkIAVMOBUpuN9Nug8c3kinMFFKew1yHlarGCU%3D&reserved=0 | www.crystel.co ] 

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From: Mohd Imran [ [ mailto:[email-masked] | mailto:[email-masked] ] ] 
Sent: Thursday, September 10, 2020 2:17 PM 
To: Saeed Khawaldeh; Rawan Barghouth; Mohammad Tarabishi; ccwebteam; Amani Khraisat; Ali Mkhaimer; ccbackoffice 
Cc: seeta.seeta; Fauzan Ahmad, Musalman; Shakeeb Arsalan; Nour Hanayneh; Apoorv Joshi; Escalations Dxbteam 
Subject: RE: Call Request - 8397336567 

Hi Team, 

Please get this closed on priority. 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, September 10, 2020 1:00 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Rawan Barghouth < [ mailto:[email-masked] | [email-masked] ] >; Mohd Imran < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Tarabishi < [ mailto:[email-masked] | [email-masked] ] >; Amani Khraisat < [ mailto:[email-masked] | [email-masked] ] >; ccbackoffice < [ mailto:[email-masked] | [email-masked] ] >; ccwebteam < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Nour Hanayneh < [ mailto:[email-masked] | [email-masked] ] >; Saeed Khawaldeh < [ mailto:[email-masked] | [email-masked] ] >; Ali Mkhaimer < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Call Request - 8397336567 

External email sender, please take precaution. 

Hi Team, 

Please assist on the below case. 

Regards, 

Apoorv 

From: "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Rawan Barghouth" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Tarabishi" < [ mailto:[email-masked] | [email-masked] ] >, "Amani Khraisat" < [ mailto:[email-masked] | [email-masked] ] >, "ccbackoffice" < [ mailto:[email-masked] | [email-masked] ] >, "ccwebteam" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Nour Hanayneh" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Saeed Khawaldeh" < [ mailto:[email-masked] | [email-masked] ] >, "Ali Mkhaimer" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 3 September, 2020 13:03:53 
Subject: RE: Call Request - 8397336567 

Hi Crystal team, 

Any update on this? 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, September 2, 2020 6:13 PM 
To: Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Saeed Khawaldeh < [ mailto:[email-masked] | [email-masked] ] >; Ali Mkhaimer < [ mailto:[email-masked] | [email-masked] ] >; Rawan Barghouth < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Tarabishi < [ mailto:[email-masked] | [email-masked] ] >; Amani Khraisat < [ mailto:[email-masked] | [email-masked] ] >; ccbackoffice < [ mailto:[email-masked] | [email-masked] ] >; ccwebteam < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Nour Hanayneh < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Call Request - 8397336567 

External email sender, please take precaution. 

Hi Imran, 

Kindly check and advise if we have taken the bank details from the customer. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Saeed Khawaldeh" < [ mailto:[email-masked] | [email-masked] ] >, "Ali Mkhaimer" < [ mailto:[email-masked] | [email-masked] ] >, "Rawan Barghouth" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Tarabishi" < [ mailto:[email-masked] | [email-masked] ] >, "Amani Khraisat" < [ mailto:[email-masked] | [email-masked] ] >, "ccbackoffice" < [ mailto:[email-masked] | [email-masked] ] >, "ccwebteam" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Nour Hanayneh" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 29 August, 2020 18:04:20 
Subject: RE: Call Request - 8397336567 

Hi Team, 

Please assist. 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, August 29, 2020 12:56 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Call Request - 8397336567 

External email sender, please take precaution. 

Hi Team, 

With reference to the order number: 8397336567 

Kindly arrange call for the customer on 099979543 and take their bank details as per their request as we have emailed them multiple times and have asked for their bank details but they are not providing them. 

Thank you for your your help! 

Regards, 

Apoorv 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CMohammad.Quamar%40landmarkgroup.com%7Cfae1bccf8aa44d04d5f008d85e2b422f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637362887205245074&sdata=ZHjKmm%2BRAVvSe48rjRc3fi5tpZGRb9we50MySmKSuew%3D&reserved=0 | 
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CMohammad.Quamar%40landmarkgroup.com%7Cfae1bccf8aa44d04d5f008d85e2b422f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637362887205255073&sdata=Yxtq5RVLpSLAQT1zeDHpLmZndILJS%2FcNs92aqIuU8D0%3D&reserved=0 | 
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CMohammad.Quamar%40landmarkgroup.com%7Cfae1bccf8aa44d04d5f008d85e2b422f%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637362887205265068&sdata=uKJP1OP8NKgOWMt1YAMaCu8hVuft7v9hLtPrAuyKuQg%3D&reserved=0 | 
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This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com