Subject: Re: Refund to be processed - Order ID 9798578579
From: Apoorv Joshi <[email-masked]>
To: Nikhil Bishnoi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 26 Sep 2020 00:53:42 -0700 (MST)

Hi Nikhil, 

RMA Needed to be for god will but since rma is created before that training, please simplu use the screenshot team has shared below as an approval and get it processed. 

Regards, 
Apoorv 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Saturday, 26 September, 2020 11:23:43 
Subject: Fwd: Refund to be processed - Order ID 9798578579 

Dear Team, 

Jira REL-117552 already raised, which was denied by Jira team asking for QC on hybris. Kindly confirm shall i create a new Jira ticket as per Jessie or reassign the same old Jira ticket for processing. 

Regards, 
Nikhil. 

From: "Jessie Caparas" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Escalations Dxbteam" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]> 
Sent: Wednesday, 23 September, 2020 11:45:28 
Subject: RE: Refund to be processed - Order ID 9798578579 

Hi Seeta, 

These are the items returned so please recreate RMA and raise a JIRA ticket. 

From: Seeta Seeta <[email-masked]> 
Sent: Tuesday, September 22, 2020 4:19 PM 
To: Escalations Dxbteam <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]> 
Subject: Re: Refund to be processed - Order ID 9798578579 

External email sender, please take precaution. 

Hi Team, 

Can you please advise us in the case and let us know what needs to be done in this case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, September 22, 2020 5:05:33 PM 
Subject: Refund to be processed - Order ID 9798578579 

Dear team, 

The customer has returned 6 items, but the refund was In-Progress for 5 items. I have got the RMA deleted and created the new RMA for the refund. Now, the Jira team has come back and asked for QC approval for the refund. 

Two RMA's were raised, 1 for 5 items for which the refund was In-Progress and 2 for the pending 1 items as missing 'Lost in Transit'. 

Kindly assist. 

Regards, 

Nikhil. 

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