Subject: Fwd: Warranty issue for Item ID 162569046 - Order ID 9786947636
From: Apoorv Joshi <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 26 Sep 2020 00:51:08 -0700 (MST)

Hi Team, 

Please advise on the below case. Customer was already pushed back on no return after 14 days but they still insist. Thank you for your help! 

Regards, 
Apoorv 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Saturday, 26 September, 2020 11:13:21 
Subject: Fwd: Warranty issue for Item ID 162569046 - Order ID 9786947636 

Dear team, 

The customer is complaining that the item from the inside has oxidized. The customer has shared the images for the item. 

The customer has visited the store as well, but he was asked to check online whether the return for this item can be done or not. 

Please find attached images and kindly advise for further action. The item ID is 162569046 - Beaba - Beaba Babycook Solo Limited Edition Macaron, and the cost of the item is AED 949.00. 

Kindly assist. 

Regards, 
Nikhil.