Subject: RE: Refund approval #9797328675
From: Jessie Caparas <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sat, 26 Sep 2020 06:49:12 +0000

Hi Fauzan,

Please go ahead.

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Friday, September 25, 2020 12:51 PM
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; seeta.seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>
Subject: Refund approval #9797328675
Importance: High

External email sender, please take precaution.
Hi Team

Problem Statement: Refund approval.

Ticket ID: 1405069
Order Date: Aug 13, 2020
Order ID:  9797328675  (Babyshop)
Tracking ID: 1000007595625
Total Price: AED134.00

Issue Description: Customer has placed his order for 2 item and as per the consignments details both items have been delivered but customer claim that he received only 1 item.
The missing item is (162037460 - - Juniors Fossil Rocker with Toys)

Case history: Customer reach out to us on 19 Aug, 2020. and complaining that he has not received on item. We've escalated to the warehouse but did not received any response from their side.

Customer's history: This is the first order of customer with us.

Assistance required: We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Thank you for your help.

Regards,
Fauzan
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