Subject: RE: Refund Approval // 9794589992 // 1452777
From: Jessie Caparas <[email-masked]>
To: Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Nitesh Singh <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 26 Sep 2020 06:45:00 +0000

Hi Apoorv,

Returned scanned by the WH team.

Please raise a JIRA ticket to refund RMA # 43464099

From: Apoorv Joshi <[email-masked]>
Sent: Saturday, September 26, 2020 7:45 AM
To: Escalations Dxbteam <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Nitesh Singh <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Re: Refund Approval // 9794589992 // 1452777

External email sender, please take precaution.
Hi Team,

Kindly advise and assist on the below case.

Thank you for your help!

Regards,
Apoorv

________________________________
From: "Nitesh Singh" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 17 September, 2020 15:48:48
Subject: Refund Approval // 9794589992 // 1452777

Hi Team,

Problem Statement: Need refund Approval

Order Date : ​Jul 29, 2020

Order ID: ​9794589992
Return Tracking ID: ​NA
Assistance Required: Need further assistance

Issue Description: Customer is claiming that they've returned both the items under mentioned order ID, however under Hybris, no return request has been raised.We have emailed the Warehouse team, and they have responded as : "This item # 162394493 received as short from return".

The total price for both the items is SAR 117
​
Kindly assist whether we can refund the customer.

Regards,
Nitesh

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