Subject: KNET ON VALIDATION - [email-masked]
From: Apoorv Joshi <[email-masked]>
To: Rashid Gafoor Kaskar <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Abhishek Bargaonkar <[email-masked]>
Date: Fri, 25 Sep 2020 21:43:45 -0700 (MST)

Dear Rashid, 

Please assist with the below case. Thank you for your help! 

Regards, 
Apoorv 

From: "Abhishek Bargaonkar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 25 September, 2020 11:00:12 
Subject: Re: KNET ON VALIDATION 

Hi Team, 

Customer has made two order Sep 07 , 2020. However, payment failed but the amount has been debited to customer account. As per the hybris there no order details for the Sep 07 , 2020. 

Transaction id shared by the customer has been attached for deduction of amount. 

Customer Name: Jennifer Cleary 
Customer contact number : +96565076253 
Customer Email id: [email-masked] 

Kindly check and advise for the further process. 

Regards, 
Abhishek Borgaonkar