Subject: Re: Late Collection / 7696796321
From: Apoorv Joshi <[email-masked]>
To: [email-masked]
Cc: Seeta Seeta <[email-masked]>, Rehan Khan <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 25 Sep 2020 21:39:14 -0700 (MST)

Hi Team, 

Please advise under which tracking the below collection has been made and on which date on priority. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Rehan Khan" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Thursday, 17 September, 2020 10:31:23 
Subject: Late Collection / 7696796321 

Hi Team, 

The return request was created on 8/15/20 and till now the item has not collected from the customer but as per the courier team the collection has done under this collection reference - H25B46F. 

We've checked and found the collection has been cancelled so we replied to the courier team regarding the collection but did not received any response. 

In this case another Agent has come and she deleted our AWB and created a new AWB on Sep 4, 2020 so please assist us and do the needful. 

Order number - 7696796321 
Tracking number - 45443273186; H159BB5 

New AWB created by Agent - 45443508272;I04098E 

Ticket number - 1416254 

Regards 
Rehan