Subject: Re: Collection not done yet - 8396668344
From: Apoorv Joshi <[email-masked]>
To: olm kuwait <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 25 Sep 2020 21:18:09 -0700 (MST)

Hi Team, 

Please assist in below case. 

Regards, 
Apoorv 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Friday, 25 September, 2020 12:09:18 
Subject: Collection not done yet - 8396668344 

Hi Team, 

The collection is pending since Aug 11. The customer has come to us on Sep 05 with the collection. Escalated to the team on Now, the customer is asking for the refund with out the collection. He is telling that the delay is from your end. The amount to be refunded is KWD 3.00. 

Problem Statement: Mobile number update 
Order Date : 10/08/2020 
Order ID: 8396668344 
RMA: 43425187 
Return Tracking ID: RP09190001035 (Old RP08110001795) 
Assistance Required: Need Urgent collection 

Issue Description: Erroneously customer has given the wrong mobile number. The correct mobile number is 50578310. The collection is pending since Aug 11. 

Kindly assist. 

Regards, 
Nikhil.