Subject: Re: cancellation issue case ID: 1389095
From: Apoorv Joshi <[email-masked]>
To: Ammar Asif <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Fri, 25 Sep 2020 20:26:21 -0700 (MST)

Ammar, 

Please raise Jira and provide them screenshot of the cancellation sheet to change the status of the order to lost in transit. Once they have updated the status., create rma for good will and in the notes put LIT. Provide that rma to the jira team in same Jira ticket and have them process it. 

Regrads, 
Apoorv 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Friday, 25 September, 2020 17:58:42 
Subject: cancellation issue case ID: 1389095 

Problem Statement: cancellation of the order 
Order Date : Aug 6, 2020 
Order ID: 8395952876 
Tracking ID: 839595287630999991 
Assistance Required: Need urgent cancellation 

Issue Description: due to late shipment, customer now wants to cancel the order so i put it into cancellation sheet to cancel the order but i got this remark from tech team: " Consignment is created for this order so please create RMA for the same " so i tried to create the RMA but the items are not available to create the RMA. 

please assist me on this case . 

Best regards 
Ammar asif