Subject: cancellation issue case ID: 1389095
From: Ammar Asif <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Fri, 25 Sep 2020 05:28:42 -0700 (MST)

Problem Statement: cancellation of the order 
Order Date : Aug 6, 2020 
Order ID: 8395952876 
Tracking ID: 839595287630999991 
Assistance Required: Need urgent cancellation 

Issue Description: due to late shipment, customer now wants to cancel the order so i put it into cancellation sheet to cancel the order but i got this remark from tech team: " Consignment is created for this order so please create RMA for the same " so i tried to create the RMA but the items are not available to create the RMA. 

please assist me on this case . 

Best regards 
Ammar asif