Subject: Refund approval - 6220909086
From: Apoorv Joshi <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Ammar Asif <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 25 Sep 2020 04:08:07 -0700 (MST)

Hi Jessie, 

Please assist with the below case. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 25 September, 2020 15:48:12 
Subject: refund approval case ID 1472318 

Problem Statement : Not shipped order / Refund approval. 

Ticket id : 1472318 

Order Date : Sep 2, 2020 
Order ID: 6220909086 
Tracking ID: 46175310683 

Total Price : SAR269 

Issue Description : 
With the reference order ID 6220909086 and tracking ID 46175310683 , the customer has placed his order on Sep 2, 2020. Now the customer has received incomplete order. 

Missing items detail: 
162056767 - - Juniors Tuff Deluxe Rocker with Canopy - SAR 269 

Case history : The customer reached out to us on 10 Sep 2020 and since then the issue was pending. 

Customer's history : the customer is with us since 9/22/19 and this is his 7th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
ammar asif