Subject: refund approval case ID 1472318
From: Ammar Asif <[email-masked]>
To: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 25 Sep 2020 03:18:12 -0700 (MST)

Problem Statement : Not shipped order / Refund approval. 

Ticket id : 1472318 

Order Date : Sep 2, 2020 
Order ID: 6220909086 
Tracking ID: 46175310683 

Total Price : SAR269 

Issue Description : 
With the reference order ID 6220909086 and tracking ID 46175310683 , the customer has placed his order on Sep 2, 2020. Now the customer has received incomplete order. 

items detail: 
162056767 - - Juniors Tuff Deluxe Rocker with Canopy SAR269.00 BABYSHOP QTY 1 

Case history : The customer reached out to us on 10 Sep 2020 and since then the issue was pending. 

Customer's history : the customer is with us since 9/22/19 and this is his 7th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
ammar asif