Subject: Failed Transaction // Amount deducted
From: Shivani Rani <[email-masked]>
To: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Thu, 24 Sep 2020 08:25:02 -0700 (MST)

Hi Team, 
Ticket: 1463618 

Email: [email-masked] 

Problem Statement: Failed Transaction (No order Placed) 
Order Date: Sep 7, 2020 
Assistance Required: Need urgent Refund 
Issue Description: The customer tried to place an order on 7 Sep, 2020 but no order have placed successfully. We can not see any order on 7 Sep, 2020. 
​ 
Also, the amount have been deducted as per the customer and did not receive it back till now. 
Transaction ID: 025155015552 
Amount: KWD 16.320 
Please check and advice. 
Thank you for your help 
Regards, 
Shivani