Subject: Re: Need Approval for refund
From: Seeta Seeta <[email-masked]>
To: Hafizullah Lsm <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 24 Sep 2020 06:54:19 -0700 (MST)

did you check with warehouse 

Thanks & Regards, 
Seeta Kunwar 

From: "jessie caparas" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "malik ismail" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Hafizullah Lsm" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Monday, 21 September, 2020 11:04:48 
Subject: RE: Need Approval for refund 

Hi Seeta, 

Did we also check with WH team if any return has been received for the below order? 

From: Seeta Seeta <[email-masked]> 
Sent: Sunday, September 20, 2020 5:00 PM 
To: Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Hafizullah Lsm <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Need Approval for refund 

External email sender, please take precaution. 

Hi Team, 

Can you please assist us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Hafizullah Lsm" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 20 September, 2020 17:43:17 
Subject: Need Approval for refund 

Dear Team, 

Problem Statement: Refund Not Processed 

Order Date: Feb 25, 2020 

Order number: 6467237963 

Return Tracking ID: 46173334955 

Pickup reference: H2645EC 

RMA: 24102478 

Total Price of the return items: SAR 159 

Assistance Required: Need Approval for refund 

Issue Description: The Customer created a return request on 26/08/2020 but when I track the shipment by the following tracking ID (46173334955) so it is an invalid number and I track by the Pickup reference (H2645EC) so the result is coming " CANCELLED" 

As per Customer: I have confirmed from the customer so he is saying that items have been returned by the Aramex and still not initiated the refund. when I asked his return tracking id so he is saying that I did not receive any return tracking id by the Aramex team and I have no return tracking Id. 

Case History: The customer reached out to us on Aug 25, 2020, for the follow up for the refund. 

Customer's History: The customer has placed his 1st order with us. 

Assistance Required: We request you to provide us refund approval in order to refund the customer manually and close the issue the soonest. 

Thanks & Regards, 

Hafizullah. 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com