Subject: RE: Order Delivered & Refunded 8396036469
From: Jessie Caparas <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: seeta.seeta <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 24 Sep 2020 13:34:16 +0000

Hi Shakeeb,

If customer used my credit and received it later, its not the customer fault.

If customer is willing to return the order, lets arrange pick up.

If not, let him keep it as an exception.

From: Shakeeb Arsalan <[email-masked]>
Sent: Thursday, September 24, 2020 2:44 PM
To: Jessie Caparas <[email-masked]>
Cc: seeta.seeta <[email-masked]>; Ezzaldeen Mahyoub <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Order Delivered & Refunded 8396036469

External email sender, please take precaution.
Hi Jessie
Please advise here

Order Created:Aug 6, 2020
Order : 8396036469
customer got the refund to his my credit on 22nd of Aug as the ord as the RMA was created as the order was lost in transit.
but the customer received the order on 4th of Sept.
the customer already used My Credit amont.

Please advise, how can we get the money now.

Regards
Shakeeb

________________________________
From: "Ezzaldeen Mahyoub" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 22, 2020 5:00:06 PM
Subject: refund issue

Hi team,
With reference to order no 8396036469
the customer recieved the order  and also he get the refund as well
kindly provide us the an accoutn to forword it to the customer to return the amount he got
Regards
Ezzaldeen

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