Subject: New Reply Received - Returns
From: Splash <[email-masked]>
To: [email-masked]
Date: Thu, 24 Sep 2020 12:34:18 +0000

Hi Fauzan Musalman,  The customer has responded to the ticket.  Returns  Ticket comment <div dir="ltr">Hi,</div>
<div dir="ltr">
<br>
</div>
<div dir="ltr">Can you please revert on this and process the refund, it shouldn’t be taking so long to review and amend this issue.</div>
<div dir="ltr">
<br>
</div>
<div dir="ltr">Regards</div>
<div dir="ltr">Roy</div>
<div dir="ltr">
<br>
<blockquote></blockquote>
</div>
<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On 21 Sep 2020, at 18:38, Splash &lt;[email-masked]&gt; wrote:<br>
<br>

</div>
<blockquote>
<div dir="ltr">
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif; font-size:14px">
<div dir="ltr">
<div dir="ltr">Hi Roy,<br>
<br>
Thank you for reaching out to us and apologies for the delay in response.<br>
<br>
We are really sorry to hear you have still not received your refund amount in your account however as advised previously, the refund for AED40.00 has been successfully processed from our end on 8/29/20 to your Credit/Debit card used to pay for the order. We
 have now escalated the issue to our relevant team to check and investigate in this matter.</div>
<div dir="ltr">
<br>
</div>
<div dir="ltr">As soon as we have an update on this, we will get back to you instantly. Thank you for the patience and understanding in the meantime.<br>
<br>
Your Friends,<br>
The Support Team<br>
</div>
</div>
</div>

</div>
</div>
</blockquote>
</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1470787