Subject: Re: KNET ON VALIDATION
From: Seeta Seeta <[email-masked]>
To: Rashid Gafoor Kaskar <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, escalations dxbteam <[email-masked]>, Harish Thakor <[email-masked]>, [email-masked]
Date: Thu, 24 Sep 2020 05:16:12 -0700 (MST)

Hi Rashid, 

Need your assistance in the below case 

Thanks & Regards, 
Seeta Kunwar 

From: "Abhishek Bargaonkar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 23 September, 2020 17:09:14 
Subject: Re: KNET ON VALIDATION 

Hi Team, 

Customer has made two order Sep 07 , 2020. However, payment failed but the amount has been debited twice to customer account. As per the hybris there no order details for the Sep 07 , 2020. 

Transaction id shared by the customer has been attached for deduction of amount 

Customer Name: Mahmoud Alamir 
Customer Email id: [email-masked] 

Kindly check and advise for the further process. 

Regards, 
Abhishek Borgaonkar 

From: "Abhishek Bargaonkar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 20 September, 2020 13:33:30 
Subject: KNET ON VALIDATION 

Hi Team, 

Customer has made two order Sep 07, 2020. However, payment failed but the amount has been debited twice to customer account. As per the hybris there no order details for the Sep 07, 2020. 

Transaction id shared by the customer has been attached for deduction of amount 

Customer Name: Mahmoud Alamir 
Customer Email id: [email-masked] 

Kindly check and advise for the further process. 

Regards, 
Abhishek Borgaonkar